Stellantis (FCA US, LLC) has issued a stop-sale order for its popular Jeep® Grand Cherokee 4xe plug-in hybrid models, built between 2022 and 2026. The move comes after federal regulators flagged a potentially dangerous software problem in the SUV’s hybrid system, according to documents now published by the National Highway Traffic Safety Administration (NHTSA).
What’s Behind the Recall –
At the heart of the issue is a communication error between two important pieces of the plug-in hybrid’s drivetrain: the Battery Pack Control Module (BPCM) and the Hybrid Control Processor (HCP). Stellantis says that during certain resets, the HCP may misread signals from the BPCM. If this happens, the result could be a complete loss of propulsion while driving—something that dramatically increases the risk of a crash.
While the automaker stresses that no accidents or injuries have been reported, the scope of the recall is significant. Roughly 91,787 vehicles in the United States are affected. Additional vehicles are being recalled across Canada (about 3,476 units), Mexico (1,792 units), and other global markets (5,311 units).
Stop-Sale in Effect –
Until repairs are available, dealers are not allowed to sell any new Grand Cherokee 4xe models identified under this recall. Federal law requires that any stop-sale vehicle must be fixed before it can be sold to a customer. Dealers caught selling one of these vehicles without the proper repair could face fines of up to $27,874 per vehicle.
Stellantis has also reminded dealers that impacted vehicles still on their lots qualify for reimbursement under the Recall Floorplan Reimbursement Policy. Customers, meanwhile, are left waiting for the official remedy.
What’s the Fix? –
Unfortunately, the solution is not yet ready. Stellantis says the repair will involve updating the hybrid control processor’s software, but the fix won’t be rolled out until the fourth quarter of 2025. Until then, affected owners will need to wait for a notice in the mail informing them when it’s safe to bring their SUV to a dealership for the update.
What Customers Should Know –
For now, Stellantis is asking customers with concerns to contact their Jeep dealer or call FCA US customer service at 1-800-853-1403. All recall work will be performed free of charge once parts and software are available.
While hybrid technology has helped the Grand Cherokee 4xe become one of the brand’s most in-demand models, this stop-sale highlights the growing pains of electrified vehicles. With no immediate fix, Stellantis and its dealer network will need to carefully manage communications with owners to maintain confidence in the 4xe lineup.
