Stellantis (FCA US, LLC) is recalling approximately 222,410 units of its 2019 to 2020 Ram 2500/3500 pickups and Ram 3500/4500/5500 Chassis Cabs equipped with the 6.7-liter Cummins turbo diesel. The recall-affected trucks are equipped with the Bosch CP4 high-pressure fuel pump (HPFP) that could fail prematurely. A failure may introduce internally failed component debris into the fuel system potentially causing fuel starvation.
Vehicle occupants may notice a “Malfunction Indicator Lamp” illuminating, a fuel leak, abnormal engine noise, or a change in drive quality. Fuel starvation may result in an unexpected loss of motive power, which can cause a vehicle crash without prior warning.
The models affected are…
- 2019 to 2020 Ram 2500 (DJ) – 113,720 units built between October 11th, 2018 to November 13th, 2020.
- 2019 to 2020 Ram 3500 (D2) – 67,586 units built between October 18th, 2018 to November 13th, 2020.
- 2019 to 2020 Ram 3500 Chassis Cab (DD) – 11,384 units built between November 29th, 2018 to November 13th, 2020.
- 2019 to 2020 Ram 4500/5500 Chassis Cab (DP) – 29,720 units built between November 29th, 2018 to November 13th, 2020.
FCA US, LLC will conduct a voluntary safety recall to replace the HPFP, update the Powertrain Control Module (PCM) software, and inspect and, if necessary, replace additional fuel system components free of charge.
- On October 13th, 2021 the FCA US LLC (“FCA US”) Technical Safety and Regulatory Compliance (“TSRC”) organization opened an investigation as a result of warranty claims associated with the HPFP alleging a loss of motive power on 2019-2020 MY Ram 2500, 3500, and 4500/5500 vehicles.
- In October 2021, FCA US TSRC reviewed vehicle records and met with FCA US engineering and the supplier to review the issue and understand the part design and change history.
- As of October 27th, 2021, FCA US is aware of 495 customer assistance records, 6,399 warranty claims, and zero field reports potentially related to this issue for all markets with dates of receipt ranging from August 28th, 2018 to September 20th, 2021.
- As of October 27th, 2021, FCA US is not aware of any accidents or injuries potentially related to this issue for all markets.
FCA US has a longstanding policy and practice of reimbursing owners who have incurred the cost of repairing a problem that subsequently becomes the subject of a field action. To ensure consistency, FCA US, as part of the owner letter, will request that customers send the original receipt and/or other adequate proof of payment to the company for confirmation of the expense.
Owner notification letters are expected to be mailed out on January 1st, 2022. Owners may contact FCA US, LLC Customer Service at 1-800-853-1403. The reference number for the recall is Y78.
Owners may also contact the National Highway Traffic Safety Administration (NHTSA) Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
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