The results are in. The J.D. Power Initial Quality Awards results show that the Dodge brand had an improvement of 8% in the brand’s initial quality score compared to last year’s study. The Dodge brand was also placed in the industry’s top-10 at 8th overall. This marks the brand’s highest ranking ever in the awards.
The Dodge brand scored high with its Dodge Challenger and Dodge Grand Caravan models. But the Dodge brand wasn’t the only brand to achieve acclaim in the awards. The Jeep® Grand Cherokee also scored high in the midsize SUV segment.
“Dodge continues its leadership position among Midsize Sporty Cars and Minivans by taking first and second place with the Challenger and Grand Caravan, respectively,” said Mark Champine, Head of Quality – FCA North America.
- Dodge Challenger – No. 1 in Midsize Sporty Car segment
- Dodge Grand Caravan – No. 2 in Minivan segment
- Jeep® Grand Cherokee – No. 3 in Midsize SUV segment (three-way tie)
“We’re especially proud of the Grand Cherokee’s 20 percent year-over-year improvement in initial quality, which was strong enough to put it in the top three among Midsize SUVs,” Champine added. “This type of quality improvement reinforces our commitment to Grand Cherokee, the most awarded SUV ever and to our recently announced $900 million investment at the Jefferson North Assembly Plant in Detroit, the home of Grand Cherokee.”
J.D. Power measures initial quality by the number of problems experienced per 100 vehicles (PP100) during the first 90 days of ownership, with a lower score reflecting higher quality.
The 2019 U.S. Initial Quality Study is based on responses from 76,256 purchasers and lessees of new 2019 model-year vehicles who were surveyed after 90 days of ownership. The study is based on a 233-question battery organized into eight vehicle categories. The study was fielded from February through May 2019.