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It's not so much about price for me, although I can appreciate that argument. It's the total package...an understated exterior, the comfortable but luxurious "jeans and boots" interior of the Longhorn, and the latest technology throughout (i.e. the infotainment system, of course, but also eTorque, air suspension, safety features, etc.). Time will tell, but this could be a big win for FCA.
Once a Sport lands I think it will provide a great value proposition to our clients. I still believe the Sport trim, without a 12", will be the #1 selling trim for us.
Having been a previous FCA dealership employee, you make some good points. I have noticed that prices are climbing, but it seems that FCA quality is better. I own a 2016 Challenger Scat Pack and love the car. I've also driven RAM trucks and I was certainly impressed. One thing I do know for sure that would help you guys is significantly increasing the quality of service received in the service department. The quality of customer care in parts and service will help some of the coming changes for sales professionals. It's tough to make a sell when the customer has already been negatively influenced by poor quality service. I live near the North Carolina coast, and believe me, the quality of the service department at my local dealership is among the worst I have experienced as an employee and as a non-employee customer. They do have some good technicians, but many others are an insult to FCA. Incompetence and having a poor attitude I believe are the main causes. With these issues added to the many indicated in this forum topic, it can surely make an uphill battle for FCA sales personnel.
They are much more lenient than GM on warranty stuff, in a way that benefits both the customers and the dealership. I can’t relate them to any other brand experiences, obviously.
That's interesting..... You mention before the process of making claim with FCA was more problematic than GM....have there been changes since Manley took power?
No, not that I’ve noticed. How long ago did I mention that? It could have been after a particularly difficult claim.
But I can’t remember a time when I found Chrysler warranty harder to deal with than GM.Its on that "other site", but I found it :Richard Palmer been promising "Richer" RAM Pricing by 2018 since GM Merger pushNo, not that I’ve noticed. How long ago did I mention that? It could have been after a particularly difficult claim.
Either way, GM’s system is just extremely convoluted and outdated. I don’t know if I mentioned this here before, but it only works properly on Internet Explorer which isn’t even being developed anymore. I use a Mac so I have to go to a different computer to submit GM claims. I’ve tried Safari, Firefix, Chrome, Opera, and a handful of other random browsers in compatibility mode. None work right. And GM doesn’t allow loaner car reimbursement unless you partner with a rental car agency. The closest one is an hour away from our dealership so that’s impractical.
Chrysler did recently implement SmartWarranty, I think early last year, which gives dealers more permission to self-authorize stuff if they have high enough scores in four areas: fixed first visit rate, warranty claims paid on first submission, days to submit a claim, and whether techs have met minimum training requirements. If you have a good FFV rate and net MTR, you’re a Plus dealer. If your warranty claims are submitted correctly so they pay the first time and you submit them in a timely manner, plus have a good FFV and met MTR, you’re a Premium dealer.
Aside from that, no noticeable changes. GM has really cracked down though. If a GM claim has to be sent to corporate for authorization, expect about 10 days of waiting for a response. Then they will find something they want changed so you’ll have to resubmit and wait 10 more days. I really noticed GM getting strict in the past few months. There’s a consensus among all of us at work that DealerConnect (FCA) is much easier to work with than GlobalConnect (GM).
I’ve been doing the warranty stuff for right at a year now. There are a lot of things I’ve learned recently that seemed hard to deal with at first.
I do like GM’s policy calculator, which lets them opt to pay part of a loyal customer’s repair. However because of the policy calculator, they have removed the option for a complete goodwill repair, apparently, while Chrysler will still let you goodwill something as long as you have a good explanation.
I stand by the policy calculator being a good idea. It seems they are using it to phase out goodwill though.
