The editors at Wards Auto have named the 2021 Chrysler Pacifica and the all-new three-row 2021 Jeep® Grand Cherokee L to the 2021 Wards 10-Best User Experience List. Both vehicles are equipped with the new Uconnect 5 infotainment system that offers greater connectivity, rich content, and greater personalization. The Uconnect 5 software is the most advanced version of Uconnect yet.
“Uconnect 5 is designed to be the most advanced in-car technology we have ever produced, and we’re honored that Wards has selected the system for two spots on their 10-Best User Experience list,” said Mamatha Chamarthi, Head of Software Business and Product Management. “We are dedicated to providing all occupants with greater connectivity, easy-to-use content, and innovative features to seamlessly elevate the automobile to a third living space.”
To select the best of the best, Wards editors evaluated the overall user experience of 25 vehicles, rating them on user-friendliness, infotainment features, sound systems, vehicle connectivity, driver assistance technology, information/displays, system compatibility, voice control, materials, and overall value.
“Minivans have always delivered a unique user experience and the refreshed 2021 Chrysler Pacifica Pinnacle is everything we could want in a minivan,” said Christie Schweinsberg, Wards Intelligence Principal Analyst. “It has the right mix of physical switchgear and an easy-to-navigate touchscreen. Voice commands work well, smartphone pairing is lightning fast and this minivan offers virtually every advanced driver-assist technology you could ever want, including standard, stop-and-go adaptive cruise control.
“We love the FamCam, a ceiling-mounted camera above the second row that helps parents answer that most elusive question: Who touched whom first? This is a rolling high-tech living room,” she added.
Chrysler Pacifica also features a largest-in-class 10.1-inch touchscreen, as well as segment-first USB Type C ports that allow devices to charge up to four times faster than standard USB ports. Pacifica also offers the class-exclusive Uconnect Theater system, featuring built-in games and apps.
The all-new Jeep Grand Cherokee L also carries the company’s most advanced in-car technology with faster-operating speeds, new content, and improved customization. Uconnect 5 offers new convenience and connected services, keeping passengers engaged and informed while drivers keep their hands on the wheel and eyes on the road.
“For 2021, the Jeep Grand Cherokee L gains a third row and delivers a spectacular user experience, from the brightly configured digital instrument cluster and neatly integrated user-friendly touchscreen to the outstanding driver-assistance technologies and dreamy optional McIntosh sound system,” Wards Intelligence Principal Analyst Bob Gritzinger said. “And the brains behind it all is Stellantis’ Uconnect 5 infotainment architecture, which delivers five times the computing power of the previous generation.”
The Grand Cherokee L also features an available rear-seat monitoring camera system, which projects a best-in-class, high-definition image. Other next-generation technologies include a night vision camera, drowsy driver detection, head-up display, an advanced L2 automated driving system, standard 10.25-inch digital cluster with nearly two dozen different menus, available seat back massage for front-row passengers, and ambient lighting with a five-color selection.
Wards will present the winners during a ceremony on Wednesday, November 17th at the Suburban Showplace in Novi, Michigan.