The 2019 J.D. Power Dependability results have been released with Chrysler making big strides climbing 15 spots up the list. For their dependability study, J.D. Power surveyed just short of 33,000 original owners of 2016 model year vehicles from all brands. The study covers 177 problem areas that fall into eight different categories:
- Exterior
- Features/Controls/Displays
- Seats
- Interior
- The Driving Experience
- Audio/Communication/Entertainment/Navigation
- HVAC
- Engine/Transmission
According to the study Chrysler had 146 problems per 100 vehicles to tie with Ford and Honda, an improvement of 65 problems per 100 vehicles compared to the results of last years study. Jeep also improved jumping four spots on the list with an over 10 percent improvement compared to last year.
Other FCA bright spots were the now gone Chrysler Town & Country taking top honors in the Minivan Segment while the Dodge Challenger was the highest ranked midsized sports car.
